Privacy Policy

Last Updated: July 19, 2026

LanguageBids ("we," "our," or "us") operates the website at languagebids.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Information You Provide

When you register for an account, we collect:

• Name and email address
• Company information (optional)
• Communication preferences

Authentication is managed through Auth0, a third-party identity provider. LanguageBids does not receive or store your password. If you sign in with Google, Microsoft, or Apple, your credentials are handled entirely by those providers via Auth0 — we receive only a verified identity token confirming your email address and identity.

1.2 Payment Information

We do not store your credit card information. All payment processing is handled securely by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. When you provide payment information, it is transmitted directly to Stripe using industry-standard encryption. We only receive and store:

• Your Stripe customer ID (a reference number)
• Last 4 digits of your card (for display purposes only)
• Card brand (Visa, Mastercard, etc.)
• Subscription status and billing dates

For more information on how Stripe handles your payment data, please review Stripe's Privacy Policy.

1.3 Usage Information

We automatically collect certain information when you use the Service:

• Pages viewed and features accessed
• Opportunities saved and viewed
• Search queries and filters used
• Login times and session duration
• Device type, locale, and browser language
• Referrer and campaign attribution parameters (UTM tags)
• Country code from edge headers where available

For analytics event logs, we do not store raw IP addresses. We store a salted, one-way hash for abuse detection and aggregate measurement. For security purposes — including fraud detection, unauthorized access detection, and audit logging — we may store IP addresses in internal security logs. Security log data is used only for platform protection and is not used for marketing or advertising purposes.

1.4 Cookies and Tracking

We use essential cookies to maintain your login session and remember your preferences. These cookies are necessary for the Service to function and cannot be disabled. We also offer optional first-party analytics tracking that is enabled only when you grant analytics consent. We do not use third-party advertising cookies.

1.5 AI Feature Data

Depending on your plan, we offer AI-assisted features such as opportunity summaries, fit scoring against your company profile, RFP/ToR document analysis, compliance matrix generation, and AI-drafted proposal sections. To provide these features, the following data is processed by our AI system:

• Solicitation content (title, description, agency, deadline) for opportunity summaries and fit scoring
• Your company profile (services offered, languages, past performance) for fit scoring and proposal drafting
• RFP/ToR documents you upload, and any content library material you provide, for document analysis and proposal drafting

AI processing runs on infrastructure that LanguageBids operates itself — we do not send your account data, company profile, or uploaded documents to third-party AI providers (such as OpenAI or Anthropic) for this processing. Uploaded documents are scanned for malware before being processed or stored. AI-generated output is stored in your account so you can revisit it. Opportunity summaries describe the solicitation itself (not your company), so a summary generated for a given solicitation is reused for any user viewing that same public solicitation, avoiding redundant processing — fit scores, compliance matrices, and proposal drafts are generated from your company profile and are never shared with other users. See our Terms of Service for accuracy and availability disclaimers that apply to AI features.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your subscription payments and send receipts
• Generate AI-assisted opportunity summaries, fit scores, RFP/ToR analysis, compliance matrices, and proposal drafts for eligible plans
• Send you deadline reminders for saved opportunities
• Send account-related notifications (trial ending, payment failures, account closure confirmations, etc.)
• Respond to your support requests and inquiries
• Monitor for security threats and prevent fraud
• Comply with legal obligations

3. Email Communications

We send the following types of emails:

3.1 Transactional Emails (Cannot Opt Out)

• Welcome email upon registration
• Password reset confirmations
• Payment receipts and invoice notifications
• Subscription status changes
• Trial ending reminders

3.2 Service Emails (Can Opt Out)

• Deadline reminders for saved opportunities
• New opportunities matching your preferences

You can manage your email preferences in your account settings or by clicking the "Unsubscribe" link at the bottom of any service email.

Important: We are not responsible for any losses, missed opportunities, or damages resulting from undelivered emails, email delivery delays, spam filtering, or if you have opted out of deadline reminder emails. Email delivery depends on factors outside our control, including your email provider's systems and your email settings.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in these limited circumstances:

4.1 Service Providers

We use the following third-party service providers who process personal data on our behalf:

• Stripe, Inc. — Payment processing (PCI-DSS Level 1 compliant). Stripe handles all card data and billing operations. Stripe Privacy Policy
• Auth0 (Okta, Inc.) — Authentication and identity management. Auth0 processes your email address, name, and login history. If you use Google, Microsoft, or Apple sign-in, those providers share your profile with Auth0 to authenticate you. Auth0 Privacy Policy
• SendGrid (Twilio, Inc.) — Transactional email delivery. SendGrid processes your email address and name to deliver account notifications, deadline reminders, and billing receipts. Twilio Privacy Policy
• Linode Object Storage (Akamai Technologies) — Document storage and delivery. Procurement documents attached to opportunity listings are stored in Linode Object Storage. Access is controlled via time-limited signed URLs. Akamai Privacy Policy
• Cloudflare, Inc. — Network security, CDN, and DDoS protection. All traffic passes through Cloudflare's network. Cloudflare processes IP addresses and request metadata for security purposes. Cloudflare Privacy Policy
• Formspree — Contact and data-request form handling. When you submit the Contact or Data Removal Request form, your submission is processed by Formspree before being forwarded to our team. Formspree Privacy Policy

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

If LanguageBids is acquired by or merged with another company, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted connections (HTTPS/TLS) for all data transmission
• Authentication managed by Auth0 — we do not store or handle passwords
• Secure database access controls
• Regular security audits and monitoring
• Payment data handled exclusively by PCI-compliant Stripe

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. This differs depending on the action you take:

• Cancelling your subscription (your account stays open, in Limited Visibility Mode) — we retain your account data for 90 days in case you choose to resubscribe. Cancelling billing does not delete your account.
• Closing your account (Settings → Close My Account, or a request to support@languagebids.com) — this is a separate, irreversible action. See Section 7.3 for how account closure is handled.

Aside from an active account or the 90-day subscription-cancellation window above, we do not otherwise retain your personal information, except:

• Transaction records required for tax and accounting purposes (7 years)
• Data required to comply with legal obligations
• Anonymized usage data for analytics

7. Your Rights

7.1 Access and Correction

You can access and update your account information at any time by logging into your account settings.

7.2 Data Portability

To request a copy of your personal data, contact us at support@languagebids.com. We will provide your account data in a readable format within 30 days of your request.

7.3 Account Deletion

You can close your account yourself at any time from Settings → Close My Account. This is immediate and irreversible: your account and associated personal data (bookmarks, activity history, saved searches, AI-generated content, and related records) are deleted at the moment you confirm closure, subject to the legal and transaction-record retention described in Section 6. Any active subscription is cancelled immediately as part of closure, with no prorated refund. If you close your account and later sign in again with the same identity, this creates a new account — closed accounts are not reactivated or restored.

For every account closure — whether initiated by you or, in limited circumstances, by a LanguageBids administrator — we send a confirmation email to the account's registered email address and notify our security team internally. This is a safeguard against account compromise: if you receive a closure confirmation you did not request, contact support@languagebids.com immediately.

If you are unable to use the self-service option, you can request closure by emailing support@languagebids.com; we will process email-based requests promptly, subject to identity verification.

7.4 GDPR Rights (EU Users)

If you are located in the European Economic Area, you have additional rights under GDPR:

• Right to access your personal data
• Right to correct inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

7.5 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act:

• Right to know what personal information we collect
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

To exercise any of these rights, contact us at support@languagebids.com or submit a request using our data removal form.

Data Removal Request Form

8. Children's Privacy

The Service is intended for business use and is not directed to individuals under 18. We do not knowingly collect personal information from anyone under 18. If we discover that we have collected information from a child under 18, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. Those countries may have data protection laws that differ from the laws in your country of residence. Where applicable, we rely on the transfer mechanisms and safeguards made available by our service providers and by applicable law for cross-border transfers of personal data. If you have questions about international data transfers or the safeguards relevant to your information, contact us at support@languagebids.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: